With more than 900 research and development professionals employed by Amway, discovery is job #1.
In fact, more than 1,000 patents have been secured during the company’s history and over 800 more are pending. Many of these discoveries are driven by customer demands, feedback from distributors or advances in the market.
But some of the best discoveries happen simply by accident.
Take, for example, the company’s invention of non-chlorinated automatic dishwasher detergent. In the 1980s, there was not a non-chlorinated product on the market and Amway wasn’t trying to develop one. But, while testing a potential product for soil removal, our R&D professionals noticed that the product eliminated spots. Upon further testing, it also seemed to clean plates, plastic and other flatware better than anything else.
Quickly, a new product was born.
“It was all just serendipity,” Amway Scientist Ernie Brumbaugh said. “The result of observation and the understanding that something unique was happening in front of our eyes.”
What came to be known as Crystal Bright Automatic Dishwashing Detergent is just one of many discoveries made by Brumbaugh, who’s been with Amway for nearly 43 years. It’s also one of the reasons the company recently honored him with induction into the Amway’s new R&D Distinguished Scientific Leadership Society – the highest honor bestowed by the R&D division.